Artwork Guidelines
At Digital Designs we work with customers every day to ensure their artwork looks as good as possible when printing or embroidering on a garment. Here are a few key points to consider when uploading for your order.
Print & Embroidery Sizes
The height of your logo or image will automatically be scaled based on the width you select.
Print & Embroidery Positions
We can print and embroider designs in a wide range of positions. The positions available depends on the garments you select. Typical positions include left or right chest, full width across the front chest, left or right sleeve or full width across the top of the back. If the positions available aren't quite right for your needs, we can still help you. Just contact our expert team before placing your order for help.
Accepted File Types
You can upload your image or logo file online with our easy to use ordering process. We accept the following image types: jpg, jpeg, gif, bmp, ai, eps, ps, pdf, png, psd, svg, tiff, tif. The maximum size file you can upload per logo is 50mb.
Image Transparency
We are well used to removing the background from artwork files before production and by default this is what we will do. If certain areas of your design should be transparent, the easiest way to avoid any confusion is to upload your image with transparent sections. Many file formats support transparency such as png, eps and svg.
Artwork Quality
In general, you should try and upload the best quality version of your logo or image you have to ensure the best end results. We generally ask for files to be 300 DPI or higher. If you upload a file that is too low quality to print or embroider, we will contact you to discuss how best to proceed. Many other sites would simply produce your garments with a logo that looks terrible, but at Digital Designs we care so we check every order to ensure it will look as good as possible.
Print & Embroidery Limitations
There may be certain limitations depending on the customisation type you select. In particular, certain designs cannot be embroidered, such as those with colour gradients or very intricate designs. However, unlike other sites which simply would refuse your order, we will work with you once your order is placed to adjust your design so it can be produced as a good quality embroidery.
Delivery
Depending on the size of your order we may vary the courier to ensure you get the best service. We only use Royal Mail 1st class Tracked or DPD (next day to NI) to deliver our goods.
Standard dispatch for all customised orders is 7-10 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this with you.
An estimated delivery date will be displayed when we process your order. Please note, this date is dependent on you promptly responding to any communication from Digital Designs, such as to approve an embroidery proof. Failure to do so may impact on our ability to meet the originally specified.
Cancellations
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Digital Designs reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Returns
Our goal is 100% customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 7 days of receipt for investigation. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size. On every product there is accurate sizing information for that item, just below the product description. This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.
All personalised items from Digital Designs are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.
Any other queries please use the comments box provided on the personalisation screen or contact us on 028 406 48004.
Digital Designs stand behind the quality of its products and services. If you are not satisfied with your purchase from us, simply contact Customer Care within 7 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
Digital Designs products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.
Digital Designs takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Digital Designs does not proof documents created by its customers prior to processing.
